by Craig Manson | Mar 30, 2020 | Culture, Leadership, Strategy
Everyone espouses a customer-first ethos. Every market, every geographical region, every vertical, every tier of the market would say they are customer-driven. Frankly, this is a lot of hot air. It’s often said but rarely is it lived within the organisations. There is... 
by Craig Manson | Mar 27, 2020 | Change Management, Culture, Strategy
When we dedicate ourselves to learning something new, we practice until we feel we have mastered it. Then for a time, we operate in “set and forget” mode, unconsciously doing what we have practiced and what we know. If we get too comfortable here, our knowledge... 
by Craig Manson | Mar 15, 2020 | Culture, Strategy
Take care of you. As leaders, as partners, as family members, we cannot give to others if we are empty physically, mentally or emotionally. Leadership of your business, of your team, of your customers, and of yourself means unleashing the highest potentials across the...